ASA Adjudication on Really Cheap Kitchens
Really Cheap Kitchens
Unit 6 Midland Street
24 October 2012
Circular, Direct mail
Number of complaints:
Summary of Council decision:
Two issues were investigated, both were Upheld.
A circular for Really Cheap Kitchens featured a picture of a kitchen and stated "THIS HI-GLOSS WHITE SLAB KITCHEN COMES WITH SOLID GRANITE WORKTOPS, OVEN, HOB AND EXTRACTOR PLUS SOLID BACKED CABINETS. THIS CAN BE YOURS FOR ONLY £795 COMPLETE. NO GIMMICKS - JUST QUALITY KITCHENS AT QUALITY PRICES!".
The complainant challenged whether:
1. the claim that the price was for a complete kitchen and included granite worktops was misleading and could be substantiated; and
2. the ad was misleading because it did not make clear that fitting was not included.
CAP Code (Edition 12)
Really Cheap Kitchens did not respond to the ASA's enquiries.
The ASA was concerned by Really Cheap Kitchens' lack of response and apparent disregard for the Code, which was a breach of CAP Code (Edition 12) rule 1.7 (Unreasonable delay). We reminded them of their responsibility to respond promptly to our enquiries and told them to do so in future.
1. & 2. Upheld
The complainant said that when they tried to purchase the kitchen featured in the ad for £795 they were told that this price only covered kitchen units, and did not include granite worktops or fitting costs. They were also told that the worktops were made from laminate rather than solid granite. We had not seen any evidence that the kitchen featured in the ad was available for £795, and that it included solid granite worktops. We also considered that the claim "£795 COMPLETE" implied, in the absence of further qualification, that fitting costs were included in the price. We concluded the claims in the ad were misleading and had not been substantiated.
The ad breached CAP Code (Edition 12) rules 3.1 and 3.3 (Misleading advertising), 3.7 (Substantiation), 3.9 (Qualification) and 3.17 (Prices).
The ad must not appear again in its current form. We told Really Cheap Kitchens to ensure that price claims were accurate and related to the product featured in the ad, and to state significant qualifications clearly. We referred the matter to CAP's Compliance team.