Complaint enquiries

If you would like to make a complaint about an ad you have seen or heard, please submit a complaint using our complaint form.

If you would like to make a complaint about a competitor's ad, please submit a complaint using our complaint form.

If you have experienced a problem while trying to use our online complaints form, or you have already submitted the form and wish to add further information to your complaint, please contact our support team using the form below. 
 

Name *

Email *

Telephone *

Reference Number

Reason for contacting the support team *

Submit

 

If you have already made a complaint to the ASA but haven't heard back from us in the allotted time and wish to recieve an update on your complaint, please contact our support team using the form below.
 

Name *

Email *

Telephone *

Reference Number

Reason for contacting the support team *

Submit

 

If you would like to make a complaint about the ASA or CAP, or one of their decisions, please complete the form below and select the relevant option (more information regarding complaints about the ASA):
 

Name *

Email *

Reason for complaining about the ASA or CAP *

I would like to complain about the ASA or CAP

I would like to complain about one of the ASA's adverts

I would like to complain about one of the ASA's decisions

I would like to complain about how my complaint was handled by the ASA

I would like to complain about a specific rule in the Advertising Codes

Details *

Submit

 

If you were unable to find your reason for enquiry in any of the previous sections please use the form below to contact us. 

Please be aware if your enquiry can be found elsewhere on the site yet you choose to use this method to contact us, it may take us longer to reply to you. Also, we do not accept complaints about ads via this method and if you would like to make a complaint about an ad you've seen or heard, you should use our online complaints form.

If you use the form below to submit a complaint about an ad, or to find out the status of a complaint you have already made, you will not receive a response.

If you already have a named contact at the ASA who is dealing with a complaint you have made, you should always try and get in touch with them, about any query you may have, in the first instance. If you're having any trouble with the form, you can email us at [email protected]. 
 

 

Please note, we do not accept complaints about ads via this form. If you'd like us to look into your concerns about an ad, please use our complaint form.

Name *

Email *

I would like to enquire about...

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