Rulings (27)
  • Aurum & Argenti Ltd t/a Bullion Club, bullionclub.co.uk

    • Upheld
    • Website (paid ad)
    • 20 November 2024

    A paid-for Google ad failed to make clear that gold investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future.

  • Fern Brady

    • Upheld
    • Website (paid ad)
    • 20 November 2024

    A paid-for ad for the comedian Fern Brady, seen on the Sky News website, was likely to cause serious offence to some within the Christian faith.

  • Gold Warehouse Ltd t/a Gold Bank

    • Upheld
    • Radio
    • 20 November 2024

    Three radio ads, which implied that gold had investment potential, were broadcast on a non-specialist radio channel.

  • Gold Warehouse Ltd t/a Gold Bank

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad failed to make clear that gold investment was unregulated and that the value of investments was variable.

  • Harrington & Byrne Ltd

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad failed to make clear that gold investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future.

  • Solomon Global Ltd t/a Buy Bullion

    • Upheld
    • Social media (paid ad)
    • 20 November 2024

    A paid for Facebook ad failed to make clear that gold investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future.

  • Stirling Health Ltd

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad made medicinal claims for an unauthorised product.

  • The Pure Gold Group Ltd t/a The Pure Gold Company

    • Upheld
    • Website (paid ad)
    • 20 November 2024

    Two paid-for Google ads failed to make clear that gold investment was unregulated and that the value of investments was variable.

  • Cult & Boutique (Wine Management) Ltd

    • Upheld
    • 13 November 2024

    A paid-for Facebook ad failed to make sufficiently clear that wine investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future. The ads also made unsubstantiated investment claims.

  • Cult Wines Ltd

    • Upheld
    • 13 November 2024

    Two paid-for Google ads failed to make sufficiently clear that wine investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future.

  • DeVosVoorzieningen BVBA t/a Qinux TitanPG

    • Upheld
    • 13 November 2024

    A pre-roll YouTube ad made unsubstantiated claims about the features and popularity of a smart watch.

  • Great Grass MCR Ltd t/a Great Grass

    • Upheld
    • 13 November 2024

    A poster was socially irresponsible and caused serious or widespread offence by featuring a harmful gender stereotype and objectifying women.  

  • Pegasus Homes Ltd t/a Pegasus Homes

    • Upheld
    • 13 November 2024

    A national newspaper ad for a retirement property company failed to include the significant conditions of a promotion and misleadingly omitted information regarding the price of a service charge.

  • Pegasus Homes Ltd t/a Pegasus Homes

    • Upheld
    • 13 November 2024

    A national newspaper ad for a retirement property company failed to include the significant conditions of a promotion.

  • Prime Star Shop Ltd t/a Branshaws

    • Upheld
    • 13 November 2024

    A press ad made medical claims for an unlicenced product which didn’t hold the relevant compliance labels.

  • Supreme CBD Ltd t/a Supreme CBD

    • Upheld
    • 13 November 2024

    A post on Anthony Fowler’s X account made unauthorised health claims about CBD.

  • Vintage Associates Fine Wine Merchants Ltd

    • Upheld
    • 13 November 2024

    Two paid for social media ads failed to make sufficiently clear that wine investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future. The ads also referenced an example of performance that wasn’t representative and m...

  • Vinverum Ltd

    • Upheld
    • 13 November 2024

    A paid-for Facebook ad failed to make sufficiently clear that wine investment was unregulated and that the value of investments was variable and also made unsubstantiated investment claims.

  • CurrencyWave Ltd t/a CurrencyWave

    • Upheld
    • 06 November 2024

    A website for a foreign currency payments service misleadingly implied they conducted foreign exchange payments and were FCA authorised, and also used inaccurate cost comparison information.

  • Eurostar International Ltd

    • Upheld
    • 06 November 2024

    A paid for Instagram post and a post on Eurostar’s Facebook page exaggerated the number of tickets available at a certain price and omitted material information about the dates tickets were available for.

Informally resolved (59)
  • Amazon Europe Core Sarl t/a Amazon.co.uk

    • 20 November 2024
    • Number of complaints: 0

  • Biomel

    • 20 November 2024
    • Number of complaints: 0

  • Bird & Blend Tea Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Blue Ultra Game Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Dobbies Garden Centres Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Google UK Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Grandma Crunch Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Haier Smart Home UK&I Ltd t/a Hoover Direct

    • 20 November 2024
    • Number of complaints: 0

  • Haleon UK Trading Ltd

    • 20 November 2024
    • Number of complaints: 0

  • J Sainsbury plc

    • 20 November 2024
    • Number of complaints: 0

  • Mast-Jagermeister UK Ltd t/a Jagermeister

    • 20 November 2024
    • Number of complaints: 0

  • Mental Money Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Samsung Electronics (UK) Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Sky UK Ltd t/a NOW

    • 20 November 2024
    • Number of complaints: 0

  • Skyscanner Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Technical Specialities Ltd t/a Lakeland Paints

    • 20 November 2024
    • Number of complaints: 0

  • Wowcher Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Ford Motor Company Ltd t/a Ford

    • 13 November 2024
    • Number of complaints: 0

  • GENTING CASINOS UK LIMITED t/a Genting Casinos UK Limited

    • 13 November 2024
    • Number of complaints: 1

  • Halewood Artisanal Spirits (UK) Ltd t/a Halewood

    • 13 November 2024
    • Number of complaints: 1