Rulings (312)
  • ZOE Ltd

    • Upheld
    • Social media (paid ad)
    • 11 March 2026

    [Republished ruling] A paid-for Facebook ad misleadingly claimed that a supplement didn’t contain any ultra-processed ingredients. 

  • British Gas Services Ltd t/a British Gas

    • Upheld
    • Social media (paid ad)
    • 04 March 2026

    A paid-for Meta ad for British Gas, which promoted switching to a heat pump, didn’t have enough evidence to demonstrate that ‘up to’ saving claims could be achieved by a significant proportion of people and also failed to include all material information.

  • Centrica Hive Ltd t/a Hive

    • Upheld
    • National newspaper (paid ad)
    • 04 March 2026

    A national press ad for Hive promoting solar panels didn’t have enough evidence to demonstrate that ‘up to’ saving claims could be achieved by a significant proportion of people and also failed to include all material information.

  • RTSB Ltd t/a Match Bingo

    • Not upheld
    • Social media (influencer or affiliate ad)
    • 04 March 2026

    [Republished ruling] A YouTube ad for Match Bingo, which featured the Tottenham Hotspur Football team, wasn’t inappropriately targeted to under-18s.

  • Wild Nutrition Ltd

    • Upheld
    • Poster
    • 04 March 2026

    A poster for a supplement company misleadingly claimed their ingredients came from food or natural sources.

  • Alliance Winds Ltd t/a linendaily

    • Upheld
    • Social media (paid ad)
    • 25 February 2026

    A paid-for Meta ad and a website listing for an online clothing company misleadingly claimed they were established and owned by armed forces veterans and that they donated a share of profits to PTSD support organisations.

  • Practice Pal t/a Involve Education (Involve)

    • Upheld
    • Website (own site)
    • 25 February 2026

    A website for a management information services software provider for schools made misleading and unverifiable comparative claims about competitors’ products.

  • WashWater UK Ltd

    • Upheld
    • Brochure
    • 25 February 2026

    A brochure for a water conditioning and purifying system manufacturer misleadingly implied their water treatment systems could target and remove existing limescale, reduce hot water bills and help improve certain skin conditions. 

  • persons unknown t/a Evora Official

    • Upheld
    • Social media (paid ad)
    • 25 February 2026

    Four paid-for Facebook ads and a website for a multi-sensory stuffed toy made unlicenced medicinal claims that weren’t backed up by robust evidence, including that the product could relieve symptoms of anxiety and insomnia. The ads also made misleading claims about testimonials and didn’t have evidence to s...

  • Activision Blizzard UK Ltd t/a Call of Duty

    • Upheld in part
    • Social media (paid ad), Video on demand
    • 18 February 2026

    A Video on Demand and YouTube ad for Call of Duty: Black Ops 7 was socially irresponsible and likely to cause serious offence by trivialising sexual violence. Another issue was investigated but it didn’t break the rules.

  • FlyDogGame t/a Love and Peace

    • Upheld
    • App (paid ad)
    • 18 February 2026

    A paid-for ad for a mobile game app was socially irresponsible and likely to cause serious or widespread offence, including by trivialising and condoning violence, including domestic violence.

  • Health Bridge Ltd t/a Zava

    • Upheld
    • Website (ad feature)
    • 18 February 2026

    An advertorial promoting medicated weight-loss seen on the Mumsnet website didn’t make it clear it was an ad, used healthcare professionals to endorse a medicine and promoted prescription-only medicines to the public, against the law and our rules.

  • Pocket FM Private Ltd

    • Upheld
    • App (paid ad)
    • 18 February 2026

    A paid-for in-app ad for an audiobook app was socially irresponsible and likely to cause serious or widespread offence, including by referencing sexual assault and sexual violence.

  • Skywork AI Pte t/a Dramawave

    • Upheld
    • App (paid ad)
    • 18 February 2026

    A video ad for a streaming platform was socially irresponsible and likely to cause serious or widespread offence, including by featuring content that was sexually explicit and suggested sexual violence.

  • Surge International Ltd

    • Upheld
    • Website (commercial classified)
    • 18 February 2026

    A listing seen on the job website Indeed.com made misleading claims about the starting salary of a role and failed to make clear that the role was self-employed.

  • Transport For London t/a TFL

    • Upheld
    • Social media (paid ad)
    • 18 February 2026

    A paid-for Facebook ad for Transport for London was socially irresponsible and likely to cause serious offence on the grounds of race by reinforcing a negative stereotype about black men.

  • Virgin Media Ltd

    • Upheld in part
    • Television
    • 18 February 2026

    A TV ad for Virgin Media didn’t provide sufficient information to enable people to verify comparisons with identifiable competitors. Another issue was investigated but it didn’t break the rules.

  • Whaleco UK Ltd t/a Temu

    • Upheld
    • Social media (paid ad)
    • 18 February 2026

    Two paid-for Facebook ads for Temu were misleading by contradicting the terms and conditions that applied to an advertised promotion.

  • Golden Vape UK Ltd

    • Upheld
    • Website (own site)
    • 11 February 2026

    Seven product listings on eBay promoted unlicenced nicotine containing e-cigarettes and their components in media where these products cannot be advertised.

  • Haikou Chengfa Technology Co Ltd t/a Aurai Ai

    • Upheld
    • Social media (paid ad)
    • 11 February 2026

    A paid-for YouTube ad for an AI role play app was socially irresponsible and likely to cause serious and widespread offence, including by featuring expletives and content that condoned sexually violent behaviour.

Informally resolved (397)
  • Cara Capsules Ltd t/a dip

    • 11 March 2026
    • Number of complaints: 1

  • Lily Health USA Inc

    • 11 March 2026
    • Number of complaints: 1

  • Octopus Energy Ltd

    • 11 March 2026
    • Number of complaints: 1

  • Opodo Ltd

    • 11 March 2026
    • Number of complaints: 1

  • P Louise Makeup Academy Ltd t/a PLouise

    • 11 March 2026
    • Number of complaints: 1

  • PPB Entertainment Ltd t/a Paddy Power

    • 11 March 2026
    • Number of complaints: 1

  • Seventeen Things Ltd t/a Scoutworks

    • 11 March 2026
    • Number of complaints: 1

  • Tesco Stores Ltd

    • 11 March 2026
    • Number of complaints: 1

  • White Magic Travels Ltd t/a Sky America

    • 11 March 2026
    • Number of complaints: 1

  • Ancestry Ireland Unlimited Company t/a ancestry

    • 04 March 2026
    • Number of complaints: 1

  • Denby Retail Ltd

    • 04 March 2026
    • Number of complaints: 1

  • Dribble Media Ltd t/a Midnite

    • 04 March 2026
    • Number of complaints: 1

  • Ottasilver Ltd

    • 04 March 2026
    • Number of complaints: 1

  • Perfect Glazing Windows Ltd

    • 04 March 2026
    • Number of complaints: 1

  • The Trade Centre Group plc

    • 04 March 2026
    • Number of complaints: 1

  • URBN UK Ltd

    • 04 March 2026
    • Number of complaints: 1

  • Unicorn Brands Ltd t/a Nutrition Geeks

    • 04 March 2026
    • Number of complaints: 1

  • Co-operative Group Ltd

    • 25 February 2026
    • Number of complaints: 1

  • NUOVVA

    • 25 February 2026
    • Number of complaints: 1

  • On The Beach Ltd

    • 25 February 2026
    • Number of complaints: 1