Rulings (267)
  • Samsung Electronics (UK) Ltd

    • Upheld
    • Internet (website content)
    • 27 November 2024

    A website promotion misleadingly described a promotional item as “free”, did not make clear promotional items would have to be purchased upfront before being redeemed via a cashback mechanism and omitted significant conditions.

  • Wizz Air Hungary Ltd

    • Upheld
    • Website (paid ad)
    • 27 November 2024

    A paid-for Google ad for Wizz Air gave a misleading impression of their flights’ environmental impact by not making the basis of comparative claims clear or providing verifying information.

  • Aurum & Argenti Ltd t/a Bullion Club, bullionclub.co.uk

    • Upheld
    • Website (paid ad)
    • 20 November 2024

    A paid-for Google ad failed to make clear that gold investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future.

  • Fern Brady

    • Upheld
    • Website (paid ad)
    • 20 November 2024

    A paid-for ad for the comedian Fern Brady, seen on the Sky News website, was likely to cause serious offence to some within the Christian faith.

  • Gold Warehouse Ltd t/a Gold Bank

    • Upheld
    • Radio
    • 20 November 2024

    Three radio ads, which implied that gold had investment potential, were broadcast on a non-specialist radio channel.

  • Gold Warehouse Ltd t/a Gold Bank

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad failed to make clear that gold investment was unregulated and that the value of investments was variable.

  • Harrington & Byrne Ltd

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad failed to make clear that gold investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future.

  • Solomon Global Ltd t/a Buy Bullion

    • Upheld
    • Social media (paid ad)
    • 20 November 2024

    A paid for Facebook ad failed to make clear that gold investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future.

  • Stirling Health Ltd

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad made medicinal claims for an unauthorised product.

  • The Pure Gold Group Ltd t/a The Pure Gold Company

    • Upheld
    • Website (paid ad)
    • 20 November 2024

    Two paid-for Google ads failed to make clear that gold investment was unregulated and that the value of investments was variable.

  • Cult & Boutique (Wine Management) Ltd

    • Upheld
    • 13 November 2024

    A paid-for Facebook ad failed to make sufficiently clear that wine investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future. The ads also made unsubstantiated investment claims.

  • Cult Wines Ltd

    • Upheld
    • 13 November 2024

    Two paid-for Google ads failed to make sufficiently clear that wine investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future.

  • DeVosVoorzieningen BVBA t/a Qinux TitanPG

    • Upheld
    • 13 November 2024

    A pre-roll YouTube ad made unsubstantiated claims about the features and popularity of a smart watch.

  • Great Grass MCR Ltd t/a Great Grass

    • Upheld
    • 13 November 2024

    A poster was socially irresponsible and caused serious or widespread offence by featuring a harmful gender stereotype and objectifying women.  

  • Pegasus Homes Ltd t/a Pegasus Homes

    • Upheld
    • 13 November 2024

    A national newspaper ad for a retirement property company failed to include the significant conditions of a promotion and misleadingly omitted information regarding the price of a service charge.

  • Pegasus Homes Ltd t/a Pegasus Homes

    • Upheld
    • 13 November 2024

    A national newspaper ad for a retirement property company failed to include the significant conditions of a promotion.

  • Prime Star Shop Ltd t/a Branshaws

    • Upheld
    • 13 November 2024

    A press ad made medical claims for an unlicenced product which didn’t hold the relevant compliance labels.

  • Supreme CBD Ltd t/a Supreme CBD

    • Upheld
    • 13 November 2024

    A post on Anthony Fowler’s X account made unauthorised health claims about CBD.

  • Vintage Associates Fine Wine Merchants Ltd

    • Upheld
    • 13 November 2024

    Two paid for social media ads failed to make sufficiently clear that wine investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future. The ads also referenced an example of performance that wasn’t representative and m...

  • Vinverum Ltd

    • Upheld
    • 13 November 2024

    A paid-for Facebook ad failed to make sufficiently clear that wine investment was unregulated and that the value of investments was variable and also made unsubstantiated investment claims.

Informally resolved (600)
  • AIBY Incorporated

    • 27 November 2024
    • Number of complaints: 0

  • Ambassador Cruise Holidays Ltd

    • 27 November 2024
    • Number of complaints: 0

  • Arnold Clark Automobiles Ltd

    • 27 November 2024
    • Number of complaints: 0

  • Community Fibre Ltd

    • 27 November 2024
    • Number of complaints: 0

  • DUSK (Retail) Ltd

    • 27 November 2024
    • Number of complaints: 0

  • Der Touristik UK Ltd t/a Kuoni

    • 27 November 2024
    • Number of complaints: 0

  • LARQ

    • 27 November 2024
    • Number of complaints: 0

  • MedExpress Enterprises Ltd

    • 27 November 2024
    • Number of complaints: 0

  • Merlin Entertainments Ltd

    • 27 November 2024
    • Number of complaints: 0

  • Nintendo UK Entertainment Ltd

    • 27 November 2024
    • Number of complaints: 0

  • Remedi Group Ltd t/a Remedi London

    • 27 November 2024
    • Number of complaints: 0

  • Renault UK Ltd t/a Renault

    • 27 November 2024
    • Number of complaints: 0

  • Renault UK Ltd t/a Dacia

    • 27 November 2024
    • Number of complaints: 0

  • Rightmove Group Ltd

    • 27 November 2024
    • Number of complaints: 0

  • Studio Retail Trading Ltd t/a Studio

    • 27 November 2024
    • Number of complaints: 0

  • Amazon Europe Core Sarl t/a Amazon.co.uk

    • 20 November 2024
    • Number of complaints: 0

  • Biomel

    • 20 November 2024
    • Number of complaints: 0

  • Bird & Blend Tea Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Blue Ultra Game Ltd

    • 20 November 2024
    • Number of complaints: 0

  • Dobbies Garden Centres Ltd

    • 20 November 2024
    • Number of complaints: 0