Rulings (14)
  • Hutchison 3G UK Ltd t/a Three Mobile

    • Not upheld
    • National newspaper (paid ad), Social media (paid ad), Internet (website content)
    • 02 April 2025

    A national press ad, two paid-for Meta ads and a website for Three Mobile didn’t make misleading ‘best value’ claims.

  • High Seat Ltd t/a HSL

    • Upheld
    • 12 February 2025

    A website, two emails and a leaflet didn’t make the limitations for guaranteed Christmas delivery clear.

  • Luxury Lodge Estates Company Ltd t/a Luxury Lodges

    • Upheld
    • 12 February 2025

    A magazine ad didn’t make clear that the value of investments was variable, and that examples of past performance weren’t necessarily a guide to the future. It also failed to make the nature of a guarantee clear and didn’t include non-optional fees.

  • Churchill Retirement Living Ltd

    • Upheld
    • National newspaper (paid ad)
    • 04 December 2024

    A national newspaper ad failed to include the significant conditions of a promotion, including a closing date.

  • Gold Warehouse Ltd t/a Gold Bank

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad failed to make clear that gold investment was unregulated and that the value of investments was variable.

  • Harrington & Byrne Ltd

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad failed to make clear that gold investment was unregulated, that the value of investments was variable and that examples of past performance weren’t necessarily a guide to the future.

  • Stirling Health Ltd

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad made medicinal claims for an unauthorised product.

  • Pegasus Homes Ltd t/a Pegasus Homes

    • Upheld
    • National newspaper (paid ad)
    • 13 November 2024

    A national newspaper ad for a retirement property company failed to include the significant conditions of a promotion and misleadingly omitted information regarding the price of a service charge.

  • Pegasus Homes Ltd t/a Pegasus Homes

    • Upheld
    • National newspaper (paid ad)
    • 13 November 2024

    A national newspaper ad for a retirement property company failed to include the significant conditions of a promotion.

  • Prime Star Shop Ltd t/a Branshaws

    • Upheld
    • Press other (paid ad)
    • 13 November 2024

    A press ad made medical claims for an unlicenced product which didn’t hold the relevant compliance labels.

  • Sunspot Tours Ltd t/a Mercury Holidays

    • Upheld
    • National newspaper (ad feature)
    • 02 October 2024

    A national press ad for a package holiday misleadingly described a holiday as including a "free" week.

  • Independent British Vape Trade Association t/a IBVTA

    • Upheld
    • National newspaper (ad feature)
    • 01 May 2024

    A newspaper advertorial indirectly promoted unlicenced e-cigarettes.

  • The Sky Mining Company Ltd t/a Sky Mining

    • Press general, Internet (website content), Social media (own site)
    • 10 April 2024

    A press ad, Instagram ad and website did not make it clear that the company’s diamonds were synthetic, which was misleading.

  • Nationwide Building Society t/a Nationwide

    • Upheld
    • Press general, Television, Radio
    • 03 April 2024

    TV, radio and press ads for Nationwide were misleading as consumers were likely to understand that the building society had made a long-term decision not to close their branches and that they had not recently closed any branches when this was not the case.

Informally resolved (1)
  • iVape21

    • 12 June 2024
    • Number of complaints: 1

    Topic: Vaping, smoking and drugs