Rulings (35)
  • 2XU UK Limited

    • Upheld
    • Social media (paid ad)
    • 16 April 2025

    A paid-for Instagram ad for 2xu Recovery Compression Tights made medical claims without holding the applicable conformity marking and were not registered with the MHRA.

  • Dawn Hazeldine t/a Stockport Counselling Services

    • Upheld
    • Internet (website content)
    • 12 March 2025

    A webpage misleadingly claimed that they were associated with the BACP and implied that they’d received training and qualifications from them when this wasn't the case.

  • Action Rehab

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they owned clinics and that they had been approved by a public body. It also failed to make clear that they received a commission for their service.

  • Addiction Recovery Systems Ltd t/a Rehab Guide

    • Upheld
    • Internet (website content)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business and that they provided treatment directly at clinics they operated and also failed to make clear that they received a commission for their service.

  • Better Health and Wellness

    • Upheld
    • Social media (paid ad)
    • 18 December 2024

    A paid-for Facebook ad was misleading as it didn’t make clear the nature of the content people would be served if they engaged with the ad.

  • Health and Wellness

    • Upheld
    • Social media (paid ad)
    • 18 December 2024

    A paid-for Facebook ad was misleading as it didn’t make clear the nature of the content people would be served if they engaged with the ad and also exaggerated the capability of laser eye treatment.

  • Help 4 Addiction Ltd

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they provided treatment directly at clinics they operated and that a local rehab facility could be accessed using their website. It also didn’t make clear that they received commission for...

  • Marketing VF Ltd t/a The Eco Experts

    • Upheld
    • Social media (paid ad)
    • 18 December 2024

    A paid-for Facebook ad for a laser eye surgery referral company falsely implied they were acting for purposes outside their business and that they directly provided laser eye surgery when this wasn’t the case. The ad also failed to make clear that they receive a commission for their service and misleadingly exagg...

  • Rehabs.uk

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business and that they provided treatment directly at clinics they operated and also failed to make clear that they received a commission for their service.

  • Serenity Rehabilitation Ltd t/a Serenity Addiction Centres

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they provided treatment directly at clinics they operated and that they had been approved by a public body and also failed to make clear that they received a commission for their service.

  • UK Addiction Treatment Ltd t/a UKAT

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business and misleadingly suggested that their service was impartial and that they offered professional counselling treatment.

  • Which Rehab Ltd

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they provided treatment directly at clinics they operated, that they had a direct relationship with insurers and that they had been approved by a public body. It also failed to make clear that t...

  • Ovira Australia t/a Ovira UK

    • Upheld
    • Social media (paid ad)
    • 11 December 2024

    Three paid-for Meta ads made unauthorised specific health claims, referred to an amount of weight loss, implied a food could prevent, treat or cure PCOS and symptoms of the menopause and made medicinal claims for an unlicenced product.  

  • Pulsio Ltd

    • Upheld
    • Social media (paid ad)
    • 11 December 2024

    A paid-for Facebook ad made misleading and unsubstantiated savings claims.

  • Vita Studio Pte Ltd

    • Upheld
    • In-game advertising
    • 04 December 2024

    An in-game ad for a mobile app game discouraged essential treatment for a condition for which medical supervision should be sought and misleadingly claimed the app could help treat sleep loss problems.

  • Stirling Health Ltd

    • Upheld
    • Press other (paid ad)
    • 20 November 2024

    A press ad made medicinal claims for an unauthorised product.

  • Excite For Life Ltd

    • Upheld
    • Internet (website content)
    • 18 September 2024

    A website made misleading claims that CBD was suitable for consumption by children, incorrectly stated that the recommended maximum consumption of CBD per day for adults was 70 mg and made general health claims that weren't accompanied by an authorised specific health claim.

  • Vape Life Ltd t/a CBDLife UK

    • Upheld
    • Internet (website content)
    • 18 September 2024

    A website made misleading claims that CBD was suitable for consumption by children and incorrectly stated that the recommended maximum consumption of CBD per day for adults was 70 mg.

  • Femgroup Ltd t/a Feminapause

    • Upheld
    • Social media (paid ad)
    • 11 September 2024

    A paid-for Facebook ad made claims that a supplement could treat symptoms of the menopause and misleadingly implied that the supplement had been approved by the Food Standards Agency.

  • Mayborn (UK) Ltd t/a Tommee Tippee

    • Upheld
    • Social media (paid ad)
    • 04 September 2024

    A paid-for Instagram ad for a device for removing air particles from milk made unsubstantiated efficacy claims for treating colic and its symptoms.

Informally resolved (2)
  • Rakhee Mediratta

    • 24 July 2024
    • Number of complaints: 0

    Topic: Medicines, remedies and therapies

  • Pall Mall Medical (Manchester) Ltd t/a Pall Mall Cosmetics

    • 12 June 2024
    • Number of complaints: 1

    Topic: Medical procedures and services