Rulings (97)
  • Wild Drinks Group Ltd t/a Whisp Drinks

    • Upheld
    • Website (own site)
    • 07 July 2021

    A website post by a drinks company was banned for making misleading nutrition claims for an alcoholic drink and for making other non-permitted nutrition claims.

  • BrewDog plc

    • Upheld
    • Social media (paid ad)
    • 07 July 2021

    A paid-for Instagram post by Brewdog was banned for making misleading nutrition claims for an alcoholic drink and for making other non-permitted nutrition claims.

  • OrganicSupplies GB

    • Upheld
    • Internet (website content)
    • 13 September 2023

    A product listing for a B12 vitamin injection kit promoted a prescription-only medicine (POM) to the public.

  • Wild Drinks Group Ltd t/a Whisp Drinks

    • Upheld
    • Social media (influencer or affiliate ad)
    • 29 June 2022

    We banned an ad on Rosie Breen’s TikTok page for making health claims about an alcoholic product, encouraging excessive drinking and featuring someone under 25 years of age.

  • Action Rehab

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they owned clinics and that they had been approved by a public body. It also failed to make clear that they received a commission for their service.

  • Addiction Recovery Systems Ltd t/a Rehab Guide

    • Upheld
    • Internet (website content)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business and that they provided treatment directly at clinics they operated and also failed to make clear that they received a commission for their service.

  • Heineken UK Ltd t/a Heineken

    • Upheld in part
    • Internet (display)
    • 18 December 2024

    A paid-for online display ad for Heineken 0.0 didn’t include a prominent statement of ABV.

  • Which Rehab Ltd

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they provided treatment directly at clinics they operated, that they had a direct relationship with insurers and that they had been approved by a public body. It also failed to make clear that t...

  • Help 4 Addiction Ltd

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they provided treatment directly at clinics they operated and that a local rehab facility could be accessed using their website. It also didn’t make clear that they received commission for...

  • UK Addiction Treatment Ltd t/a UKAT

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business and misleadingly suggested that their service was impartial and that they offered professional counselling treatment.

  • DRTY DRINKS Ltd

    • Upheld
    • Social media (own site)
    • 07 July 2021

    Two Instagram posts by a drinks company were banned for making misleading nutrition claims for an alcoholic drink and for encouraging excessive drinking.

  • Reserve Ltd

    • Upheld
    • Email
    • 10 March 2021

    An email ad for an alcohol product was banned for encouraging excessive drinking.

  • Marren Healthcare Ltd

    • Upheld
    • Website (own site)
    • 08 January 2025

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they owned clinics and that local rehab centres could be accessed using their website. They also didn't make clear that they received a commission for their services.

  • Served Drinks Ltd t/a Served

    • Upheld in part
    • Social media (paid ad)
    • 06 July 2022

    Three ads on Facebook and Instagram were banned for making health and nutrition claims about an alcoholic product, and for implying alcohol can overcome boredom.

  • Serenity Rehabilitation Ltd t/a Serenity Addiction Centres

    • Upheld
    • Website (own site)
    • 18 December 2024

    A website for a rehab clinic referral company falsely implied that they were acting for purposes outside their business, that they provided treatment directly at clinics they operated and that they had been approved by a public body and also failed to make clear that they received a commission for their service.

  • DAMM 1876 LTD

    • Upheld
    • Social media (own site)
    • 25 September 2024

    Two Instagram reels on alcohol brand Estrella Damm’s own account linked alcohol with activities or locations in which drinking would be unsafe or unwise.

  • XC Trains Ltd t/a Cross Country Trains

    • Internet (website content)
    • 17 April 2024

    A webpage made misleading claims about the availability of complimentary food and drink for First Class passengers on Cross Country Trains.

  • Global Brands Ltd

    • Upheld
    • Social media (influencer or affiliate ad)
    • 20 September 2023

    A TikTok ad for alcohol on Charly Anne Collard’s account was not immediately identifiable as an ad, was not appropriately targeted, irresponsibly condoned excessive drinking and featured individuals under the age of 25.

  • Serenity Rehabilitation Ltd t/a Serenity Addition Centres

    • Upheld
    • Website (own site)
    • 21 June 2023

    A website for a rehabilitation centre did not make clear that they were a referral company and implied that they owned clinics.  

  • Novielo London t/a Novielo London

    • Upheld
    • Internet (website content), Social media (own site)
    • 07 June 2023

    An Instagram post and website for an online home retailer irresponsibly encouraged the excessive consumption of alcohol and implied that alcohol had therapeutic qualities.

Informally resolved (80)
  • Cetox Healthcare Ltd

    • 15 April 2020
    • Number of complaints: 1

  • Luke Catleugh t/a lukecatleugh

    • 26 February 2020
    • Number of complaints: 1

  • Beers of Europe Ltd

    • 20 December 2023
    • Number of complaints: 1

  • Becki Jones

    • 30 November 2022
    • Number of complaints: 1

  • Easylife Group Ltd

    • 03 June 2020
    • Number of complaints: 1

  • CleanCo Ventures Ltd t/a CleanCo, The Clean Liquor Co Ltd

    • 10 March 2021
    • Number of complaints: 1

  • CleanCo Ventures Ltd t/a CleanCo, The Clean Liquor Co Ltd

    • 10 March 2021
    • Number of complaints: 1

  • Wm Morrison Supermarkets plc

    • 03 February 2021
    • Number of complaints: 1

  • Praesepe Holdings Ltd

    • 29 April 2020
    • Number of complaints: 1

  • J Sainsbury plc

    • 20 November 2024
    • Number of complaints: 0

  • Small Beer Brew Co

    • 20 September 2023
    • Number of complaints: 1

  • Blockbusters NQ t/a Blockbusters NQ Bar

    • 22 May 2024
    • Number of complaints: 1

  • The Walt Disney Company Ltd

    • 29 November 2023
    • Number of complaints: 1

  • Wm Morrison Supermarkets plc

    • 06 April 2022
    • Number of complaints: 1

  • Tea Venture Ltd

    • 10 February 2021
    • Number of complaints: 1

  • Not Another Beer Co Ltd t/a Lucky Saint

    • 14 August 2024
    • Number of complaints: 0

  • WHG (International) Ltd

    • 08 February 2023
    • Number of complaints: 1

  • Sentz Ltd

    • 04 August 2021
    • Number of complaints: 1

  • The British Honey Company plc

    • 31 March 2021
    • Number of complaints: 1

  • Sports Supplements Ltd

    • 10 February 2021
    • Number of complaints: 1