Rulings (20)
  • CoinBurp Ltd

    • Upheld
    • Social media (own site)
    • 15 December 2021

    A Twitter bio for a cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment. 

  • Luno Money Ltd t/a Luno

    • Upheld
    • App (paid ad)
    • 15 December 2021

    A paid for display ad for a stocks and cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment.  

  • Luno Money Ltd t/a Luno

    • Upheld
    • Poster
    • 26 May 2021

    A poster for a cryptocurrency exchange service was banned for failing to illustrate the risks of investing in Bitcoin and for taking advantage of consumers’ lack of experience by implying that investing in it was straightforward.

  • Payward Ltd t/a Kraken

    • Upheld
    • Poster (digital video)
    • 15 December 2021

    A digital poster for a cryptocurrency exchange was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment. 

  • Floki Inu

    • Upheld
    • Poster
    • 02 March 2022

    A poster for Floki Inu, a cryptocurrency, was banned for trivialising investment in cryptocurrency and for taking advantage of consumers’ lack of experience or credulity.

  • Forisgfs UK Ltd t/a Crypto.com

    • Upheld
    • App (paid ad)
    • 05 January 2022

    Two in-app ads for Crypto.com were banned for not being sufficiently clear that the value of investments in cryptocurrency was variable and for irresponsibly encouraging investing in cryptocurrency through using a credit card.

  • eToro (UK) Ltd

    • Upheld
    • Internet (display)
    • 15 December 2021

    A paid for display ad for a stocks and cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment.  

  • Ziglu Ltd

    • Upheld
    • Digital outdoor
    • 09 March 2022

    A digital poster for Ziglu, an online cryptocurrency platform, was banned because it took advantage of consumers’ inexperience and because it was likely to cause unjustifiable distress.

  • Foris DAX Global Ltd t/a Crypto.com

    • Upheld
    • Social media (paid ad)
    • 21 December 2022

    A paid for Facebook ad for a payment and cryptocurrency trading platform omitted material information regarding fees and charges on their platform and by falling to state that NFTs are an unregulated cryptocurrency did not make the risks of Non-Fungile Tokens clear.

  • Coinbase Europe Ltd t/a Coinbase

    • Upheld
    • Social media (paid ad)
    • 15 December 2021

    A paid-for Facebook ad for a cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment. 

  • Coinfloor Ltd

    • Upheld
    • Regional press
    • 17 March 2021

    A press ad for a Bitcoin and cryptocurrency exchange was banned for irresponsibly suggesting that purchasing Bitcoin was a good or secure way to invest one’s savings or pension and for failing to make clear the risks associated with Bitcoin investments.

  • Arsenal Football Club plc

    • Upheld
    • Website (own site)
    • 10 August 2022

    [Republished ruling] A Facebook post and website post by Arsenal Football Club promoting fan tokens were misleading because they did not make sufficiently clear that the value of investments in paid-for Fan Tokens was variable and as cryptoassets they were unregulated; omitted material information, including that free ...

  • Exmo Exchange Ltd

    • Upheld
    • Video
    • 15 December 2021

    A YouTube video promoting a cryptocurrency exchange was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment.  

  • Skrill Ltd

    • Upheld
    • Social media (paid ad)
    • 22 December 2021

    A paid-for Reddit ad for an online wallet and money transfer service was banned for taking advantage of consumers’ lack of experience by implying that cryptocurrency investment was risk free.

  • Papa John's (GB) Ltd t/a Papa John's Pizza

    • Upheld
    • Internet (website content), Social media (own site)
    • 15 December 2021

    A Papa John’s website post and a Twitter post promoting cryptocurrency were banned for irresponsibly taking advantage of consumers’ lack of experience and for trivialising investment in cryptocurrency. 

  • Elizabeth O'Donell

    • Upheld
    • 07 September 2022

    Two Instagram stories irresponsibly trivialised investing in cryptoassets by implying it was straightforward and took advantage of consumers’ inexperience of cryptoasset profits.

  • FC Barcelona

    • Upheld
    • Search (paid)
    • 21 December 2022

    A Paid for Google search result for a Non-Fungible Token omitted material information regarding fees and charges on their platform, the limitations of ownership and by failing to state that NFTs are an unregulated cryptocurrency did not make clear the risks of investment. 

  • Turtle United NFT

    • Upheld
    • Social media (paid ad)
    • 21 December 2022

    A paid for Facebook ad for a Non-Fungible Token project misleadingly omitted material information on fees, implied there was a large, assured value and by failing to state that NFTs are an unregulated cryptocurrency did not make clear the risks of investment.

  • FanCraze Technologies Inc

    • Upheld
    • Social media (own site)
    • 15 November 2023

    A Tweet from Essex County Cricket Club for NFTs wasn’t obviously identifiable as a marketing communication; didn’t make it clear which cryptowallet a prospective buyer would need; didn’t make it clear that it was referring to an investment product or that gas fees applied; and failed to illustrate the...

  • LC International Ltd t/a Ladbrokes

    • Upheld
    • Social media (own site)
    • 05 July 2023

    A promoted tweet for Ladbrokes broke our strict rules, by including an image that featured Jake Paul who has a strong appeal to those under 18 years of age.

Informally resolved (1)
  • Darkhorse Films Ltd

    • 15 June 2022
    • Number of complaints: 1