Latest rulings

  • Zzoomm plc

    • Upheld
    • Circular
    • 22 October 2025

    A circular letter for a broadband provider wasn’t obviously identifiable as marketing material and misled consumers by presenting it in a way that implied they were important notices on broadband disruption.

  • William Hill Organization Ltd t/a William Hill

    • Upheld
    • Point of sale
    • 24 September 2025

    A promotional voucher for William Hill encouraged irresponsible use.

  • SP Graham Retail Ltd

    • Upheld
    • Circular
    • 27 August 2025

    A voucher for Sean Graham bookmakers didn’t include all the significant conditions of the promotion and also failed to administer the promotion fairly.

  • Lloyds Bank plc t/a Lloyds Banking Group (LBG)

    • Upheld
    • National press
    • 20 August 2025

    A national press ad for Lloyds Bank misleadingly implied that they had made donations to social housing projects and omitted significant information that put these claims into context.