Appliances, electronics and machinery

Helpful information on the advertising rules for appliances, electronics and machinery, not including phones and computers.

While there are no specific ad rules that appliances, electronics and machinery have to abide by, advertisers of these products have to stick to the general rules to ensure their ads are not misleading, harmful or offence. Social responsibility is also an important factor and safety should be at the forefront of all ads depicting electronic products and machinery.

Any protective equipment which needs to be worn when using appliances, electronics or machinery should be shown in ads for these products and the setting of the ad – i.e. where the product is being used – should also be sensible.

Advertisers should also take care not to cause confusion about a consumer’s rights, particularly in relation to guarantees, warranties and any other after-sale service or care agreements. These types of offers should always be communicated in a clear way to the audience of the ad.

It should be obvious to the consumer any significant limitations that apply to an advertised guarantee and full terms and conditions should always be available before the consumer is committed to taking up the guarantee. Furthermore, advertisers should promptly refund consumers who make valid claims under an advertised money-back guarantee and ads for appliances, electronics and machinery should not falsely claim or imply that after-sales service is available in an EEA member state in which the advertised product is not sold.

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Latest rulings

Samsung Electronics (UK) Ltd t/a Samsung
- Upheld
- Website (own site)
- 11 December 2024
A cashback promotion on the Samsung website caused unnecessary disappointment and wasn’t administered fairly.
Wenzhou Xinyu Maoyi Youxian Gongsi t/a XINYU TRADE
- Upheld
- Social media (influencer or affiliate ad)
- 25 September 2024
Two Instagram stories on Mel Lloyd’s account featuring affiliate links weren't obviously identifiable as ads.
Portable Multimedia Ltd
- Upheld
- 05 June 2024
A website made misleading and exaggerated claims about the performance of three advertised dash cams.
AGA Rangemaster Ltd t/a AGA
- Upheld
- Internet (website content)
- 24 January 2024
A website that claimed a cooker had “the lowest running costs for any heat-storage cast-iron range cooker” was misleading, unverifiable and could not be substantiated.

View all rulings

Appliances, electronics and machinery

Helpful information on the advertising rules for appliances, electronics and machinery, not including phones and computers.

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Latest rulings

Samsung Electronics (UK) Ltd t/a Samsung

Wenzhou Xinyu Maoyi Youxian Gongsi t/a XINYU TRADE

Portable Multimedia Ltd

AGA Rangemaster Ltd t/a AGA

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