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Step 1

Welcome to our online complaints form.

Please check what types of ads we regulate before submitting your complaint online.

This form will ask you for information about the ad you’re complaining about, such as the name of the company or organisation; the product or service being advertised and where you saw it. If you have a copy of the ad, please have it ready to attach to the form.

Providing us with as much information as possible will help us handle your complaint quicker.

If you wish to complain in writing, our postal address and fax number are available on the Contact us section.

Important: Booking.com complaints 

We have received a significant volume of complaints about a cinema and TV ad for the travel website, Booking.com. Complainants in general object that the ad is offensive and unsuitable to be seen by children, because they consider the repetition of “booking” suggests a swear word.

If you have concerns about this ad, please note that you do not need to lodge your own complaint as we are already investigating it.   Once we have concluded our investigation, we shall publish the ruling in full on our website.  Please visit our website in due course to read the ruling.  You can sign up on our website to receive ruling alerts every Wednesday.  We do not propose to respond to any further complaints that are lodged about this ad.

Dealing with complaints - FAQs

We work hard to ensure our complaints procedures are transparent. Here we answer some commonly asked questions about how we handle complaints.

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