Rulings (11)
  • Barclays Bank plc

    • Not upheld
    • Magazine (paid ad)
    • 09 April 2025

    A magazine ad was unlikely to give a misleading impression of Barclay’s overall contribution to carbon dioxide and greenhouse gas emissions.

  • Belle Baby Ltd

    • Upheld
    • Website (own site)
    • 09 April 2025

    A website, which featured a product listing for a swimsuit, included an image of a child portrayed in a sexual way.

  • Foreo AB t/a Foreo

    • Upheld in part
    • Internet
    • 09 April 2025

    A product listing on Amazon made unsubstantiated claims that an IPL device could reduce or remove hair permanently and that treatments was ‘pain-free’.

  • Person(s) Unknown t/a Henry’s Boots

    • Upheld
    • Social media (paid ad)
    • 09 April 2025

    A paid-for Facebook ad and website made misleading claims including that their products were handmade and that they were closing down and also failed to include the geographical address from which they operated.

  • Person(s) unknown t/a Rosely London

    • Upheld
    • Social media (paid ad)
    • 09 April 2025

    A paid-for Facebook ad and website made misleading claims including about the materials used to make products and money-back guarantees and also failed to include the geographical address from which they operated.

  • Person(s) unknown t/a Velora London

    • Upheld
    • App (paid ad)
    • 09 April 2025

    A paid-for Facebook ad and website made misleading claims including about where the business was based, materials used to make products, delivery times and money-back guarantees and also failed to include the geographical address from which they operated.

  • Person(s) unknown t/a Luxelle-London

    • Upheld
    • Social media (paid ad), Website (own site)
    • 09 April 2025

    Two paid-for Facebook ads and a website misleadingly implied they were a UK-based company and failed to include the geographical address from which they operated.

  • Person(s) unknown t/a Muse

    • Upheld
    • Internet (website content)
    • 09 April 2025

    A website misleadingly implied they were a UK-based company and failed to include the geographical address from which they operated.

  • Shell UK Ltd

    • Not upheld
    • Television
    • 09 April 2025

    A TV ad didn’t give a misleading impression of Shell’s environmental impact.

  • TotalEnergies SE

    • Upheld
    • Social media (paid ad)
    • 09 April 2025

    A paid-for X ad for TotalEnergies omitted material information about the proportion of their overall business activities that comprised lower-carbon activities.

  • Viagogo GmbH

    • Upheld
    • Audio (podcast)
    • 09 April 2025

    A podcast ad claimed that over half the events listed on Viagogo had tickets selling below face value when this wasn’t the case.

Informally resolved (8)
  • AO Mobile Ltd t/a Mobile Phones Direct

    • 09 April 2025
    • Number of complaints: 1

  • Domino's Pizza UK & Ireland Ltd

    • 09 April 2025
    • Number of complaints: 1

  • Ellers Farm Distillery Ltd

    • 09 April 2025
    • Number of complaints: 1

  • H19 Ltd t/a Hole19

    • 09 April 2025
    • Number of complaints: 1

  • RM Design & Build

    • 09 April 2025
    • Number of complaints: 1

  • Reach plc t/a Daily Mirror

    • 09 April 2025
    • Number of complaints: 1

  • The Recovery Trust

    • 09 April 2025
    • Number of complaints: 1

  • eBay (UK) Ltd

    • 09 April 2025
    • Number of complaints: 1