Rulings (5)

  • ABD Supplies Ltd

    • Upheld
    • Email, Website (own site)
    • 23 April 2025

    Two emails and two product listings misleadingly and irresponsibly suggested that HID and LED conversion kits could be used by most vehicles on public roads.

  • CityFibre Holdings Ltd

    • Not upheld
    • Direct mail
    • 23 April 2025

    A direct mailing wasn't misleading.

  • FX Compared Ltd t/a FXcompared

    • Upheld
    • Website (own site)
    • 23 April 2025

    A website made misleading savings claims and implied that the international money transfer providers they recommended were the top providers compared to all other providers when they only included providers from a limited sector of the market. It also failed to make clear that a result listing was an ad. 

  • Holiday Gems Ltd

    • Upheld
    • Website (own site)
    • 23 April 2025

    A booking webpage for a holiday made misleading price claims.

  • Octopus Energy Ltd

    • Upheld in part
    • Social media (paid ad)
    • 23 April 2025

    Two paid-for social media ads, two website landing pages, a radio ad, a billboard and an email for Octopus Energy didn't include adequate substantiation.

Informally resolved (7)

  • EEC Solutions Global Ltd t/a Efficient Homes

    • 23 April 2025
    • Number of complaints: 1

  • Frive (formerly Lions Prep Ltd)

    • 23 April 2025
    • Number of complaints: 1

  • Jet2.com Ltd

    • 23 April 2025
    • Number of complaints: 1

  • MJ Harris Repairs Ltd t/a MJ Harris Domestic Repairs

    • 23 April 2025
    • Number of complaints: 1

  • Microsoft Ltd

    • 23 April 2025
    • Number of complaints: 1

  • Ramsey Travel

    • 23 April 2025
    • Number of complaints: 1

  • Volkswagen Group United Kingdom Ltd

    • 23 April 2025
    • Number of complaints: 1

Mail order cases (0)
Database cases (0)